Ever since my book Where Is God When It Hurts? was published, I have received letters from people disappointed with God.

A young mother wrote that her joy had turned to bitterness and grief when she delivered a daughter with spina bifida, a birth defect that leaves the spinal cord exposed. In page after page of tiny, spidery script she recounted how medical bills had soaked up the family savings and how her marriage had cracked apart as her husband came to resent all the time she devoted to their sick child. As her life crumbled around her, she was beginning to doubt what she had once believe

d about a loving God. Did I have any advice?

A homosexual spilled out his story gradually, in a succession of letters. For more than a decade he had sought a “cure” for his sexual orientation, trying charismatic healing services, Christian support groups, and chemical treatment. He even underwent a form of aversion therapy in which psychologists applied electrical shocks to his genitals when he responded to erotic photos of men. Nothing worked. Finally he surrendered to a life of gay promiscuity. He still writes me occasionally. He insists that he wants to follow God but feels disqualified because of his peculiar curse.

A young woman wrote, with some embarrassment, about her ongoing depression. She has no reason to be depressed, she said. She is healthy, earns a good salary, and has a stable family background. Yet most days when she wakes up she cannot think of a single reason to go on living. She no longer cares about life or God, and when she prays, she wonders if anyone is really listening.

These and other letters I have received over the years all lead up to the same basic question, phrased in different ways. It goes something like this: “Your book is about physical pain. But what about pain like mine? Where is God when I hurt emotionally? What does the Bible say about that?” I answer the letters as best I can, sadly conscious of the inadequacy of words on paper. Can a word, any word, ever heal a wound? And I must confess that after reading these anguished accounts I ask the very same questions. Where is God in our emotional pain? Why does he so often disappoint us?

Disappointment with God does not come only in dramatic circumstances. For me, it also edges unexpectedly into the mundaneness of everyday life. I remember one night last winter, a cold, raw Chicago night. The wind was howling, and sleet slanted out of the skies, coating the streets with darkly shining ice. That night my car stalled in a rather ominous neighborhood. As I raised the hood and hunched over the engine, the sleet stinging my back like tiny pebbles, I prayed over and over, Please help me get this car started.

No amount of fiddling with wires and tubes and cables would start the car, and so I spent the next hour in a dilapidated diner waiting for a tow truck. Sitting on a plastic chair, my drenched clothes forming a widening pool of water around me, I wondered what God thought about my plight. I would miss a scheduled meeting that night and would probably waste many hours over the next few days trying to wring fair, honest work out of a service station set up to prey upon stranded motorists. Did God even care about my frustration or the waste of energy and money?

Like the woman embarrassed over her depression, I feel ashamed even to mention such an unanswered prayer. It seems petty and selfish, maybe even stupid, to pray for a car to start. But I have found that petty disappointments tend to accumulate over time, undermining my faith with a lava flow of doubt. I start to wonder whether God cares about everyday details—about me. I am tempted to pray less often, having concluded in advance that it won’t matter. Or will it? My emotions and my faith waver. Once those doubts seep in, I am even less prepared for times of major crisis. A neighbor is dying of cancer; I pray diligently for her. But even as I pray, I wonder. Can God be trusted? If so many small prayers go unanswered, what about the big ones?

One morning in a motel room I switched on the television and the square, jowly face of a well-known evangelist filled the screen. “I’m mad at God!” he said, glowering. It was a remarkable confession from a man who had built his career around the notion of “seed faith” and absolute confidence in God’s personal concern. But God had let him down, he said, and went on to explain. God had commanded him to build a large ministry complex; and yet the project proved to be a financial disaster, forcing him to sell off properties and cut back programs. He had kept his part of the bargain, but God had not.

A few weeks later I again saw the evangelist on television, this time exuding faith and optimism. He leaned toward the camera, his craggy face splitting into a big grin, and jabbed his finger toward a million viewers. “Something good is going to happen to you this week!” he said, coaxing three syllables out of the word “good.” He was at his salesman best, utterly convincing. A few days later, however, I heard on the news that his son had committed suicide. I could not help wondering what the evangelist said to God in his prayers that fateful week.

Such struggles seem almost to mock the triumphant slogans about God’s love and personal concern that I often hear in Christian churches. Yet no one is immune to the downward spiral of disappointment. It happens to people like the televangelist and to people like the letter writers, and it happens to ordinary Christians: first comes disappointment, then a seed of doubt, then a response of anger or betrayal. We begin to question whether God is trustworthy, whether we can really stake our lives on him.

Philip Yancey, Disappointment with God: Three Questions No One Asks Aloud (Grand Rapids, MI: Zondervan, 2009).

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